Photo: Liputan6
Brilio.net/en - Febby Ulfa Safila, a Lippo Mall Puri guest through her Twitter account @safilafeby had complained at Rp3,000 flat rate parking program procedures applied by the mall. However, the official Twitter account @LippoMallPuri reply was rather shocking.
It says, @safilafeby kalau kere, jangan main ke mall ya kakak... or in English sounds like stay away from malls if you dont have money.
Management of Lippo Mall Puri ensures that the impolite respond was not from the official accounts administrator, and stated that actually the account was hacked.
We have to confirm that Lippo Mall Puris Twitter official account was hacked; it can be proved with the IP address used in the postings was different from the IP addrress our administrator used to use, says Nidia Ichsan, Public Relation Manager of Lippo Mall Indonesia, as reported by Liputan6.com, Wednesday (27/1).
Lippo Mall Puri has made legal efforts to report this case to the authorities. "Today, on Wednesday 27th January, we had reported the case to Directorate of Criminal Investigation with the report number LP/398/I/2016/PMJ/Dit Reskrim," says Nidia.
Previously, on January 26th around 07:00 pm, Febby went to Lippo Mall Puri by her car. When entered the parking building, she took the parking ticket. There were no parking officer around, but she didnt have any problem until the time she left the mall.
At the exit gate, I only see a parking machine with closed gate. I didnt know what to do, until in a short time, a parking officer came and told me that I have to pay Rp10,000 parking fee, because Ive turned into a wrong exit, says Febby.
The officer explained to Febby that she has to pay Rp10,000 instead of Rp3,000 from flat parking rate promo. If she wants to get the promo rate, she has to pay through the PPS. It is a kind of parking machine, abbreviation of Parking Payment Station, as Febby found on Google.
Because as mall guest she didnt get a clear information related to the flat rate parking promotion program beforehand, Febby threw criticism to the malls management through Twitter.
@LippoMallPuri Parkirannya ribet ya, ga ada announce yang jelas kalau harus bayar ke PPS. Akhirnya tadi bayar 10,000 payah! Febby tweeted, which expressed that the parking system in LippoMallPuri was rather troublesome, without clear information about the PPS parking system, hence she had to pay Rp10,000 instead of Rp3,000.
The tweet got unexpected reply as if the mall management tried to humiliate Febby as a penniless guest.
Febby also tweeted the second line, @LippoMallPuri udh gitu ya, tempat PPS gatau dimana. Harus searching juga? Dan baru tau ada tempat PPS setelah baca website.
With the second tweet, Febby tried to express her disappointment due to lack of information about the PPS machines location.
Reply to this second tweet was also impolite; it said, @safilafeby emang kite pikirin, with a sleepy face emoji. In English, it means like we care.
Response from the official Twitter account of Lippo Mall Puri I think was rather unethical, says Febby.
Meanwhile, a hashtag #KamiKereLippoMall had topped the internets trending topic in Indonesia. Many resentful netizens regarded the replies from Lippo Mall Puri Twitter account as rude and humiliating.
(brl/tis)
