Brilio.net - A video that recently went viral on social media shows an act of extortion (pungli) carried out by a gas station operator to customers who fill up with Pertamax fuel. The video shows an officer at gas station 54.80153 located on Jalan Pulau Komodo, West Denpasar, Bali, who is narrated as cutting the consumer's gas fill-up money by Rp5,000 for 'admin fees'.
According to the video description, the consumer wanted to fill up with Pertamax fuel for Rp100 thousand, but the gas station attendant only filled in Rp95 thousand and stated that the remaining Rp5,000 was an admin fee. In the video recording, an argument was seen between the consumer and the female gas station attendant.
photo: Instagram/@romansasopirtruck
"Where are the regulations? Are there any written regulations? Show me the regulations, if there are regulations I will give you Rp5,000. I bought Pertamax, not Pertalite," said a consumer in the video.
However, the gas station attendant insisted on collecting extortion money of Rp. 5 thousand from consumers.
"Sir, it's everywhere, sir. Just try looking somewhere else," he exclaimed.
The consumer stated that he would give Rp. 5,000 if there were clear regulations in the law, but the officer could not show the regulations.
"Even if there are written regulations or laws, I will pay whatever you ask. I don't have a problem with money, but please work honestly," said the video recorder.
Responding to the viral video, Pertamina moved quickly to investigate the incident.
photo: Instagram/@romansasopirtruck
"Due to this incident, Pertamina Patra Niaga immediately conducted a check at the gas station," said Heppy Wulansari, Corporate Secretary of Pertamina Patra Niaga, quoted by brilio.net from Liputan6.com.
Pertamina also took firm action against the gas station operators involved in this case. The gas station officer who collected the illegal levies has been fired.
"And for operators who are suspected of extortion, their employment relationship will be terminated at the first opportunity," concluded Heppy.
This incident is an important reminder for the public to always be aware of unofficial practices at gas stations. Pertamina emphasized that customers and the general public can report similar incidents or other complaints related to gas station services through official channels provided by the company.
How to report extortion to the Pertamina call center.
photo: pixabay.com
PT Pertamina (Persero) provides several ways for the public to report fraud or violations at gas stations. Reports received will be followed up by independent consultants to ensure transparency and fairness in handling cases.
This complaint service includes reporting fraud, corruption, bribery, theft, conflict of interest, financial reporting irregularities, violations of law, and violations of company rules. People who find fraud or violations at gas stations can immediately report it through various channels provided. Make sure the report meets the 5W + 1H elements (What, Who, When, Where, Why, and How) to facilitate the investigation process.
Below, brilio.net has compiled how to report extortion to the Pertamina call center from various sources on Wednesday (14/8).
1. Specifically for complaints related to gas station services, the public can contact the Pertamina Call Center at 135. This service can be used to report various problems related to fuel, LPG, and lubricants, ranging from availability to complaints about gas station services. For example, related to illegal levies that have occurred recently.
2. The public can contact the telephone number (021) 3815909 / 3815910 / 3815911.
3. Alternatively, reports can be sent via SMS and WhatsApp to +628118615000. Pertamina also provides FAX services at (021) 3815912 and email to pertaminaclean@tipoffs.com.sg.
4. For those who are more comfortable using the online platform, Pertamina provides a website https://pertaminaclean.tipoffs.info to receive reports. In addition, reports can also be sent by mail to the Pertamina Clean Mail Box PO Box 2600 JKP 10026.
This complaint service is not only for reporting fraud, but can also be used to provide criticism and suggestions for the improvement of Pertamina. The company guarantees to protect the reporter's data and maintain the confidentiality of the reporter's identity from various forms of threats or intimidation.
With these various reporting channels, Pertamina hopes that the public can actively participate in monitoring gas station operations. Public involvement is very important considering that consumers are the ones who are most quick to realize if there is fraud in fuel measurements or other unfair practices.