The official website of telecommunication company Telkomsel has been defaced this morning. The hacker or hackers, we don't know wrote down a complaint urgingthe company to improve its service and lower its internet fees.
Website @Telkomsel terkena Hack pic.twitter.com/Cyn0nfa3PR
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The company have apologizedfor the inconvenience in accessing their website, through a note broadcasted to the media.
"We are currently tracking and restoring the system to enable customers and people to access the website immediately," said Adita Irawati, Telkomsel Vice President Corporate Communication in a brief statement to the press.
In a further release, Irawati expressed her appreciation to the complaint as she also stressed that the protest means their products are used by wide community of people.
Irawati explained that the fees are based on the quality so that customers can use broadband services wherever they are. "In setting the fee, we referto the network cost component, including for the international bandwith access," she said. Therefore, they offered a wide selection of internet plans to customers, with a variety of price options.
Currently, Telkomsel service serves 95 percent of the Indonesian population across the country.
Telkomsel's 4G service is present in around 500 capitals/districs with up to169 million users around50 percent of them are listed as 3G/4G subscribers.