Brilio.net - BPJS Health , Indonesia's national health insurance program, has been a lifesaver for millions of people. However, despite its great benefits, complaints about long queues at BPJS Health services are still often heard. Many factors influence this, perhaps due to the high volume of participants, limited facilities, or indeed a system that is not yet optimal.
That's what Ikang Fawzi felt through his Instagram account. The Indonesian actor and singer conveyed his heartfelt story about having to queue for BPJS Health all day. The story can be seen in a video posted with the username @ikangfawzi.
photo: Instagram/@ikangfawzi
Through his statement, he said that he had been queuing since morning at the South Tangerang regional BPJS Health Office . Ikang also showed the atmosphere of long queues at the office. However, instead of getting immediate service, he was only able to take care of something in the afternoon.
"Hi, today I've been queuing at BPJS Health in Tangsel in BSD."
No half-hearted, the senior actor had to wait 6 hours to get to his queue time. From 9 am he arrived at the office, at 3 pm Ikang's queue number had still not been called. It is known that when the video was taken, queue number 77 was called. Meanwhile, Ikang held number 83.
"Queueing from 9am to getting there at 3pm. It's not too soon," he explained.
photo: Instagram/@ikangfawzi
He said that BPJS health is a product that is really needed by the Indonesian people. Therefore, Ikang hopes that his service can immediately improve. The aim is of course to make Indonesian people comfortable in using the government's health insurance program.
"This product is really needed by the Indonesian people. And hopefully the product will get better and the service will play well," he said.
Ikang is well aware that to queue like this all you can do is be patient. Moreover, even though he is a senior actor in terms of BPJS, his position is the same as the people in general.
"Be patient, it's also called the people. You have to be patient," he said.
His story went viral on social media. Phak BPJS Health responded to Ikang's post. Head of Membership and Participant Services for BPJS Health, Tiasa Nugraha Arsapina, said that this happened because it was related to the long holiday and collective leave on May 9.
"There were a lot of participants coming to the office to carry out membership administration services on Monday 13 May 2024, because it was delayed during the previous 4 holiday days," he told reporters.
photo: Instagram/@ikangfawzi
Tiasa also apologized for the less than optimal service. He admitted that he would try to improve services so that people would be comfortable in managing BPJS Health
"We apologize for the inconvenience to participants who came to the office on that day, who may have had to wait longer than usual," he explained.
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